Troubleshooting Common Alarm System Issues: Quick Fixes for Peace of Mind

Your alarm system is designed to protect your home or business and give you peace of mind—but occasionally, you might run into small hiccups that leave you scratching your head. Whether it’s an annoying beep from the panel or a flood of notifications on your phone, we’ve got you covered.

Here are some of the most common questions we get from our customers, along with helpful guidance to get you back on track. If you're still stuck after trying these steps, we're just a call or text away.

Close-up of a hand writing a checklist in a grid notebook, symbolizing organized troubleshooting steps. — A simple checklist helps streamline troubleshooting for common alarm system issues.

1. I Forgot My System Password—Now What?

Forgetting your password can be frustrating, especially when you need to disarm the system or make changes to your settings.

Troubleshooting Steps:

From a smartphone: Open the Alarm.com app. On the login screen, tap “Forgot Username or Password.” Enter your username when prompted. You’ll receive an email with instructions to reset your password.
From a computer: Visit alarm.com, click “Login,” then select “Login Help.” Enter your username to receive a password reset email.

2. How Do I Change or Add User Codes?

Changing user codes helps keep your system secure—especially after a guest visit or employee turnover.

Troubleshooting Steps:

From a smartphone: Open the Alarm.com app and log in. Tap “More” in the bottom right, then select “Users.” Tap the three dots next to a user to edit or delete their access.
From a computer: Log in to alarm.com. Click “Users” on the left-hand menu. You’ll see a list of users, and you can use the three-dot menu next to each to edit or delete their codes.

Composite image showing a smiling female customer support agent, a suburban house, and a hand holding a smartphone displaying the Alarm.com app interface. — Stay in control with the Alarm.com app—manage your security system right from your phone.

3. How Can I Delete a Smartphone User from the System?

If you’ve granted mobile access to someone who no longer needs it—like a contractor, former employee, or roommate—it’s important to remove their login to maintain full control over your system.

Troubleshooting Steps:

From a computer only: Log in to Alarm.com and click “Users” on the left-hand side. At the top of the screen, select “Manage Logins.” A trash can icon will appear next to all users (except the primary account). Click the icon to delete any unwanted users.

White touchscreen security panel showing a “System Disarmed” status with user interface elements. — A modern security panel like this one lets you easily monitor and control your home or business system.

4. I’m Getting Too Many Notifications—Can I Cut Back?

Getting notified every time a door opens or motion is detected can quickly become overwhelming. You can customize your settings to only receive the alerts that matter most to you.

Troubleshooting Steps:

From a smartphone: Open the Alarm.com app and tap “More” on the bottom right. Select “Notifications” and toggle any alerts on or off.
From a computer: Log in to alarm.com. Click “Notifications” on the left-hand side. From there, you can toggle alerts on or off—or delete them entirely using the trash can icon.

Still Need Help?

If you're dealing with an issue not covered here—or if you'd rather have us walk you through it—we’re here for you. We offer remote assistance and on-site service for more complex issues or personalized support. Please note that some support services may include a fee.

Give us a call or shoot us a message, and we’ll be happy to help.